Available courses

This course material contains a message from the founder. 

This course will instruct new Game Masters on how to properly answer the phone to create the start of a 5-star experience. From the phone ringing to the customer hanging up.

This course instructs new Game Masters on how to check in their groups and start their experience the right way and how to check-out their groups and finish their experience with satisfied customers. Here, you will learn the escape room rules, do's and don'ts's.

This module will instruct new Game Masters on how to deal with issues inside the escape rooms, such as "X's" or resetting mistakes.

This module will instruct new Game Masters the process they should go through when deciding on giving a discount or a refund to a customer.

This module will teach new Game Masters... How to be Game Masters! This is a course with some basic knowledge of what you need to know before calling yourself a Game Master. 🤔

This module shows new GM's their responsibilities inside the company.

This module shows GM's the locks that we use in our experiences and how to reset them.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, we will see how we interpret the booking window and how to change it.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how to create a booking and how to set it up properly.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how too create notes in the booking window and how to edit them.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how to identify bookings that need their payment registered and how to register a payment.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. This specific module will show new GM's how to create and edit birthday party bookings.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. This specific module will show GM's how to create unique gift card codes and discount codes to later apply them.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. This specific module will show GM's how to apply discounts or gift cards on the booking.

This course will show new GM's how to access the Square terminal in their location and how to log in.

This course will teach new GM's how to record payments on Square and how to apply discounts on them.

This module will show new GM's how to start the refund process on Square.

This lesson will show new GM's how to use the search tool on Square to find different products.

This module will teach the basics on M3, the escape room software we use to run the rooms.

This module will show new GM's how to reset their location's M3 server.

This lesson deepens into the concept of the Chain of Excellence, what it is and how can we apply it on our locations in order to be more profitable.

This module deepens into a very important aspect of our organization: Expectation and what it means to Game Masters, Engineers and Location Managers.

This module explains the hiring process step by step.

This module focuses on equality, how to keep it in place in your location and how to help your team exercising it.

This module focuses on collaboration, how to keep it in place in your location and how to help your team exercising it.

This session will work on the topic. "Recognition."