Escape Crew University

This course will instruct new Game Masters on how to properly answer the phone to create the start of a 5-star experience. From the phone ringing to the customer hanging up.

This module will instruct new Game Masters on how to deal with issues inside the escape rooms, such as "X's" or resetting mistakes.

This lesson deepens into the concept of the Chain of Excellence, what it is and how can we apply it on our locations in order to be more profitable.

This module explains the hiring process step by step.

This module focuses on collaboration, how to keep it in place in your location and how to help your team exercising it.

Core values are fundamental beliefs and principles that guide an individual's or organization's behavior and decision-making.

An outline of the services and products we provide (escape rooms, pop up and games/merch on site

A sing off on acknowledging that you have read and reviewed the code of conduct and policies and have had an opportunity to ask questions to ensure understanding.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, we will see how we interpret the booking window and how to change it.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how to identify bookings that need their payment registered and how to register a payment.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. This specific module will show GM's how to create unique gift card codes and discount codes to later apply them.

This course will show new GM's how to access the Square terminal in their location and how to log in.

This module will show new GM's how to start the refund process on Square.

This module will show new GM's how to reset their location's M3 server.

This module shows GM's the locks that we use in our experiences and how to reset them.

Description on expectations (such as payment before entering room)

Includes on the phone, before the start of a room and for pop ups

What builds look like, when they happen and responsibilities associated with them