Escape Crew University

This course will instruct new Game Masters on how to properly answer the phone to create the start of a 5-star experience. From the phone ringing to the customer hanging up.

This module will instruct new Game Masters on how to deal with issues inside the escape rooms, such as "X's" or resetting mistakes.

This module will teach new Game Masters... How to be Game Masters! This is a course with some basic knowledge of what you need to know before calling yourself a Game Master. 🤔

This module shows GM's the locks that we use in our experiences and how to reset them.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how to create a booking and how to set it up properly.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how to identify bookings that need their payment registered and how to register a payment.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. This specific module will show GM's how to create unique gift card codes and discount codes to later apply them.

This course will show new GM's how to access the Square terminal in their location and how to log in.

This module will show new GM's how to start the refund process on Square.

This module will teach the basics on M3, the escape room software we use to run the rooms.

This lesson deepens into the concept of the Chain of Excellence, what it is and how can we apply it on our locations in order to be more profitable.

This module explains the hiring process step by step.

This module focuses on collaboration, how to keep it in place in your location and how to help your team exercising it.