Escape Crew University

This module is a compilation of inspiring videos you can access anytime. There is plenty of stories, feel good messages and what we believe for the future of the company.

This course will instruct new Game Masters on how to properly answer the phone to create the start of a 5-star experience. From the phone ringing to the customer hanging up.

This module will instruct new Game Masters on how to deal with issues inside the escape rooms, such as "X's" or resetting mistakes.

This module will teach new Game Masters... How to be Game Masters! This is a course with some basic knowledge of what you need to know before calling yourself a Game Master. 🤔

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, we will see how we interpret the booking window and how to change it.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. In this specific module, you will learn how to identify bookings that need their payment registered and how to register a payment.

This module will go over one of the tools we will use the most besides locks and keys: Bookeo. This specific module will show GM's how to create unique gift card codes and discount codes to later apply them.

This course will show new GM's how to access the Square terminal in their location and how to log in.

This module will show new GM's how to start the refund process on Square.

This module will show new GM's how to reset their location's M3 server.

This module deepens into a very important aspect of our organization: Expectation and what it means to Game Masters, Engineers and Location Managers.

This module focuses on equality, how to keep it in place in your location and how to help your team exercising it.